Refund policy

Change-of-mind returns and exchanges

You may request a return or exchange for eligible items within 7 calendar days after delivery. Please email caixiali6318@gmail.com with your order number before sending any item back. Items must be unused, unworn and unwashed, in their original condition, with tags attached.

Customers are responsible for return shipping costs for change-of-mind returns. Please do not send an item before your return request has been approved.

Items excluded from change-of-mind returns

For hygiene reasons, underwear and other intimate apparel, and items marked as clearance or final sale, are not eligible for change-of-mind returns or exchanges.

These exclusions apply only to change-of-mind requests and do not limit your rights under applicable consumer law, including the Australian Consumer Law.

Faulty, damaged or incorrect items

If an item is faulty, damaged or not as described, please contact us at caixiali6318@gmail.com with your order number and details of the issue. We will cover reasonable return shipping costs where a return is required and provide the remedy required under applicable consumer law.

The 7-day change-of-mind period and the exclusions above do not limit your consumer guarantee rights.

Return address and instructions

If your return request is approved, we will email you the return address and shipping instructions. Please wait for these instructions before sending your item.

Refunds

Once an approved return is received and assessed, we will notify you about the outcome. Any approved refund will be issued to the original payment method.